1. Operator and scope
This commercial website is operated by SRV IT SERVICES, located at Sol 222 C, Parque Ecológico, Tepic, Nayarit, postal code 63173, Mexico.
These terms govern the use of the website's content, forms and links. Licenses, services, projects and distribution agreements are formalized through the relevant proposal or agreement. This website does not process purchases or payments.
2. Using the website and forms
Use the website to explore SRV's offering, read resources and contact our team. Provide accurate information and data you are authorized to share.
Do not use forms to send sensitive information, abusive messages, unlawful content or third-party data without authorization. Do not attempt to access other people's systems or accounts, alter files, bypass security controls or make automated submissions that affect the service.
We may limit abusive requests and perform maintenance. If a form or download is unavailable, use the published contact channels.
3. Products and projects
Catalog information guides the commercial conversation. Features for each version, requirements, licenses, prices, implementation and support are specified in the relevant product proposal or documentation.
Digital Engineering inquiries help us understand your needs. Project scope, deliverables, stages, responsibilities and financial terms are agreed before contracting. Sending an inquiry does not confirm a purchase, appointment, service or contractual commitment.
4. Distributor program
A request for information starts a conversation with SRV. Joining the program requires a review of your profile and agreement on commercial and operational terms.
The form does not create an account, grant authority to represent SRV or provide territorial exclusivity. Margins, renewals, service responsibilities and other terms are governed by the applicable agreement.
5. Remote support and downloads
The support file helps you prepare a session arranged with SRV. Downloading it does not automatically start assistance or authorize access to your computer.
Open the tool only when you have arranged a support session and share the connection details with the SRV advisor assisting you. Close the session when finished. The tool may include third-party software and its use is subject to the relevant provider's terms.
Download using the official link on this page. Support availability, hours and scope are reviewed according to the product and commercial relationship.
6. Access to SRV Nube
The link SRV Nube access takes you to the existing platform at facturacion.srv.com.mx. Sign-in happens there, separately from the commercial website.
Use only the credentials and permissions assigned to you. Do not share your password or send it through our commercial forms. Platform access and use are governed by your contracted service terms and the policies applicable to that platform.
7. Content and external links
The SRV brand and the website's original content belong to their respective owners. Visiting the website does not grant software licenses or brand usage rights for distribution or representation. Third-party brands and tools retain their respective rights.
You can read the resources to guide your evaluation or commercial work. Ask SRV for authorization to reproduce materials or use the brand for representation purposes.
Links to social networks, WhatsApp and providers lead to websites with their own policies. SRV website content may be updated to reflect changes in the offering.
8. Privacy and consent
The processing of inquiry data is described in the privacy notice. Authorization through the form is limited to responding to and following up on your request; it does not subscribe you to marketing campaigns.
These terms do not replace the privacy notice or consent required for a processing purpose.
9. Updates and contact
Updates to these terms are published here with their date and version. They do not, by themselves, modify existing contracts or limit rights recognized under applicable Mexican law.
For questions, write to [email protected] or use the sales and support channels published on the website.